Quality Service Delivery: CPEBS00119 (Customized Certification)
Issued by
HEART NSTA Trust
Achievers of the Quality Service Delivery badge possess the knowledge and understanding of customer service concepts, techniques and practices. They are empowered to address customer complaints and enquiries to resolve customer related issues. These candidates are able to explore the importance of customer service to the organization and examine the role they play in developing and maintaining a culture of excellence by delivering first class customer service to all.
- Type Certification
- Time Days
- Cost Paid
Skills
Earning Criteria
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This individual has completed simulation, role-play discussion in business etiquette.
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This individual has completed an assessed role-play, group discussion, video presentation and case studies in the developing a customer-friendly approach to service and handling difficult customers and complaint.
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This individual has completed an assessed group discussion, simulation, story- telling and observe video presentation in managing emotions in the workplace.
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This individual has evaluated a case study, participate in games, observe video presentation and completed discussions focusing on team building and teamwork.